Return Policy

Thank you for shopping at Pet Shop! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

1. Returns:

  • We accept returns within 30 days of the original purchase date.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Refunds:

  • Once we receive your return, our team will inspect the item and process your refund.
  • Refunds will be issued to the original payment method within 5 business days.

3. Exchanges:

  • If you received a defective or damaged item, we will gladly exchange it for a new one.
  • Please contact our customer service team at to initiate an exchange.

4. Return Shipping:

  • Customers are responsible for return shipping costs, except in cases of defective or damaged items.
  • We recommend using a trackable shipping service to ensure your return is received.

5. How to Initiate a Return:

  • To initiate a return, please contact our customer service team at
  • Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.

6. Non-Returnable Items:

  • Certain items are non-returnable, including personalized products and perishable goods.
  • Please check the product description for any specific return restrictions.

7. In-Store Returns:

  • If you made a purchase at one of our physical store locations, please return the item to the same location along with the original receipt.

8. Cancellations:

  • If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

9. Contact Us:

  • If you have any questions or concerns regarding our return policy, please contact our customer service team at

Thank you for choosing Pet Shop! We appreciate your business and strive to make your shopping experience enjoyable.

Pet Shop Ocello Street San Diego, UK, 92111 Email: Phone: (123) 456-7890